Swae for Customer Crowdsourcing & Open Innovation
Feedback is the key to success
Successful global brands have one thing in common, they include their customers in their ideation and decision-making process. Swae helps organizations tap into their customers for more informed decisions around their products and services.
Did you know your customers have the answer to your most challenging problems, and want to be asked?
Engaging your customers
is more important than ever
Customer engagement through unbiased, open, bottom-up ideation and decision-making process leads to business success.
1 in 26
of your customers will bring up complaints, and each one ignored equates to 26 customers lost.
customers engaged in decision making are 5x more likely to purchase again and generally more loyal to your brand.
of customers view brands more favourably if they seek out and apply customer feedback.
companies that have embraced customer centric digital transformation have shown to be 26% more profitable.
How organizations connect to their customers with Swae
Product & Service feedback
new product innovation
Invest in Swae for customer feedback.
Wisdom within your client base
…say Swae helped them convey ideas better that other collaboration platforms they’d used or have access to
Tackle costly disengagement
…report Swae increased their engagement, motivation and happiness by helping them have a meaningful voice in decisions
Stay competitive & avoid disruption
…believe Swae surfaced ideas that would not have otherwise surfaced [using other tools or processes]
Easy collaboration, happy customers
…say Swae made collaboration easier, and sharing ideas more accessible in their whole community
Find new product and service innovation directly from your customers
Accumulate insights for product and service innovation directly from your customer base. Swae allows you to understand what is driving loyalty, where you fall short and what your customers really think.
Develop new ideas collaboratively
Harvest insights directly from your client base
Innovate your products & services
Avoid disruption and maintain a competitive edge
Maintain a sharp pulse on customer demands and market trends and a positive light on your organization through genuine transparent interest in your customers needs.
Tap directly into your customer’s needs
Gain brand loyalty
Collect better feedback for smart decisions
Avoid making false conclusions from biased research
Swae is your trusted and secure choice for engaging your customers
Engage your customers with a fully digital solution for smart listening for ground breaking ideation, all while being protected by enterprise-grade security.
Set the Mission, get decision-ready solutions
Set your employees to task on your biggest (and smallest) challenges, and you’ll be amazed by the ideation and innovation within your workforce.
Swae delivers direct impact
avg. value of innovation ideas revealed over 12 months.
increase in engagement of your employees*.
direct cost saving ideas have been generated.
improvement in time saved by administrators managing idea generation program.
improvement in sourcing investable decisions*.
Results based on aggregated findings and impacts reports from client implementations.
*Over and above other engagement tools & approaches used.