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Swae for Customer Crowdsourcing & Open Innovation

Feedback is the key to success

Successful global brands have one thing in common, they include their customers in their ideation and decision-making process. Swae helps organizations tap into their customers for more informed decisions around their products and services.

Did you know your customers have the answer to your most challenging problems, and want to be asked?

Engaging your customers
is more important than ever 

Customer engagement through unbiased, open, bottom-up ideation and decision-making process leads to business success.

1 in 26

of your customers will bring up complaints, and each one ignored equates to 26 customers lost.

5x

customers engaged in decision making are 5x more likely to purchase again and generally more loyal to your brand.

77%

of customers view brands more favourably if they seek out and apply customer feedback.

26%

companies that have embraced customer centric digital transformation have shown to be 26% more profitable.

How organizations connect to their customers with Swae

Product & Service feedback

new product innovation

strategy co-creation

Swae works

Invest in Swae for customer feedback.

Wisdom within your client base

%

…say Swae helped them convey ideas better that other collaboration platforms they’d used or have access to

Tackle costly disengagement

%

…report Swae increased their engagement, motivation and happiness by helping them have a meaningful voice in decisions

Stay competitive & avoid disruption

%

…believe Swae surfaced ideas that would not have otherwise surfaced [using other tools or processes]

Easy collaboration, happy customers

%

…say Swae made collaboration easier, and sharing ideas more accessible in their whole community

Find new product and service innovation directly from your customers

Accumulate insights for product and service innovation directly from your customer base. Swae allows you to understand what is driving loyalty, where you fall short and what your customers really think. 

Develop new ideas collaboratively

Harvest insights directly from your client base

Innovate your products & services

Avoid disruption and maintain a competitive edge

Maintain a sharp pulse on customer demands and market trends and a positive light on your organization through genuine transparent interest in your customers needs.

 

Tap directly into your customer’s needs

Gain brand loyalty

Collect better feedback for smart decisions

Avoid making false conclusions from biased research

Swae is your trusted and secure choice for engaging your customers

Engage your customers with a fully digital solution for smart listening for ground breaking ideation, all while being protected by enterprise-grade security. 

Demonstrate accountability

Tackle disengagement

Embrace a transparent digital solution

Foster Trust

Set the Mission, get decision-ready solutions

Set your employees to task on your biggest (and smallest) challenges, and you’ll be amazed by the ideation and innovation within your workforce.

Swae delivers direct impact

$1M+

avg. value of innovation ideas revealed over 12 months.

70%+

increase in engagement of your employees*.

$1M

direct cost saving ideas have been generated.

3 month

payback period.

25-50%

improvement in time saved by administrators managing idea generation program.

50%

improvement in sourcing investable decisions*.

Results based on aggregated findings and impacts reports from client implementations.
*Over and above other engagement tools & approaches used.

Explore more ways to use Swae

REMOTE WORKING & COLLABORATION

INNOVATION & IDEA MANAGEMENT

DEBIASING DECISION MAKING

DIVERSITY, EQUITY & INCLUSION

Ready to tap into your customers voice for ground breaking open innovation?

Let’s go!

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